Shipping policy

SHIPPING & DELIVERY

 

📦 Production Time

Every pendant is handcrafted to order. After you approve your 3D preview:
- Bronze pendants: 5–7 business days
- Silver pendants: 10–15 business days

 

✈️ Shipping Time

We ship FREE to the United States, Canada, United Kingdom, and Australia. Delivery takes 6-15 business days depending on your location. All prices are in USD.

• United States: 10–15 business days
• Canada：7-10 business days
• United Kingdom：6-10 business days
• Australia：6-10 business days

 

💰 Shipping Cost

Free shipping to US on all orders. No minimum purchase required.

 

📦 Delivery

Please make sure your shipping address is correct.
We are not responsible for delays caused by customs, weather, or local postal service.

 

📬 Tracking

Once your pendant ships, you'll receive a tracking number via email so you can follow your package every step of the way.

 

⏱️ Total Estimated Timeline

From order to doorstep: approximately 2–4 weeks depending on your location and product choice.

 

📧 Questions?

Contact us anytime at support@vivatails.com — we're happy to help.