It's simple — just 3 steps:

1. Choose your pendant (Bronze, Silver, or Display Case Set), select your chain, enter your pet's name, and upload a clear photo.
2. We'll create a 3D digital sculpture from your photo and send you a preview within 48 hours. You can request one free revision.
3. Once you approve, we handcraft your pendant and ship it to you with free tracking.

The entire process takes about 2-4 weeks from order to delivery.

A clear, front-facing photo with good lighting works best — like a portrait shot where you can see your pet's face clearly. Close-ups are ideal.

Tips for the best result:
— Natural daylight (avoid flash)
— Pet looking toward the camera
— No hats, costumes, or accessories covering their face
— One pet per photo

Not sure if your photo will work? Just upload it with your order and we'll let you know within 24 hours if we need a different angle. No commitment — we won't start production until you're happy with the preview.

Both pendants are the same size (2.5 cm) and made with the same 20-step handcrafted process. The difference is in the material:

Bronze: High-quality brass with an antique bronze finish. Warm, classic tone. Starts at $89.

999 Silver: 99.9% pure silver — the same grade used in commemorative coins. Brighter, more refined finish. Naturally hypoallergenic. Starts at $179.

If you're looking for an everyday wearable pendant, bronze is a great choice. If you want a precious metal keepsake or a family heirloom, silver is the way to go.

The Display Case Set includes a handcrafted pendant (your choice of Bronze or Silver) plus a glass display case with an alloy frame.

The case features a twist-open design — simply rotate to open. You can easily remove the pendant to wear it as a necklace, and the case also creates a small space inside where you can place a lock of your pet's fur as a personal memorial.

It's perfect as a desk keepsake, a bedside memorial, or a meaningful gift for someone who has lost a pet.

All three pendants offer the same chain choices:

Genuine leather cord — included free with every order
316L stainless steel chain — add $10 (durable, water-resistant, great for everyday wear)
925 sterling silver chain — add $20 (classic, elegant, pairs beautifully with both pendant types)

Every pendant also comes with a leather pouch for safe storage when you're not wearing it.

Absolutely. Many of our customers order pendants as a memorial for a beloved pet. We handle every order with care and sensitivity.

Our Display Case set is especially popular for memorials — the glass case has room to place a small lock of your pet's fur alongside the pendant, creating a truly personal keepsake.

Any clear photo will work, even older photos — we'll let you know if we need a different image.

Here's the typical timeline:
3D Preview: Within 48 hours of your order
Production (after you approve):
— Bronze: 5-7 business days
— Silver: 10-15 business days
We ship FREE to the United States, Canada, United Kingdom, and Australia. Delivery takes 6-15 business days depending on your location. All prices are in USD.
Total from order to doorstep: approximately 2-4 weeks depending on your pendant choice.
You'll receive a tracking number via email once your pendant ships.

We offer one free revision. If the preview doesn't capture your pet's likeness, let us know and we'll rework it. We want you to be 100% happy before we begin crafting.

Yes! We offer free shipping to the United States, Canada, United Kingdom, and Australia. Delivery takes 6-15 business days depending on your location. All prices are in USD. International orders may be subject to local customs duties upon arrival.

Yes! Since each pendant is custom-made from a unique photo, simply place a separate order for each pet. Each pendant needs its own photo and name.

If you're ordering multiple pendants as a set, feel free to contact us at support@vivatails.com and we'll make sure they ship together.

Every order includes a polishing stick — if your bronze or silver pendant loses its shine from daily wear, simply rub it gently with the polishing stick and it will look brand new again. It takes just a few seconds.

Bronze: The antique patina will develop naturally over time, adding character. If you prefer a brighter look, use the polishing stick anytime. Avoid prolonged contact with water.

Silver: Store in the leather pouch when not wearing to slow natural oxidation. If it darkens, the polishing stick will restore its shine instantly. Avoid perfumes, lotions, and chlorine.

Display Case: Clean the glass with a soft dry cloth. The alloy frame requires no special care.

Because each pendant is custom-made from your photo, we cannot accept returns for change of mind. However, our 100% Satisfaction Guarantee means:

— If the pendant doesn't accurately represent your pet, we'll redo it free
— If your order arrives damaged, we'll replace it at no cost
— If there's any quality issue, contact us and we'll make it right

Reach us anytime at support@vivatails.com.

Each pendant is hand-carved by a single artisan over 14–21 days.
This is not a laser engraving or a 3D print — it's a sculpture. 20 handcrafted steps, solid bronze or 999 pure silver, and a piece that lasts a lifetime. That's what $89+ gets you.

Yes, your pet's name is engraved on every pendant at no extra cost. Just enter the name when placing your order.

Yes. The pendant itself is made from brass or 999 silver, both hypoallergenic. Our default leather cord and optional 316L stainless steel chain are also nickel-free and safe for sensitive skin.